Refund policy
Refund and Return Policy
Garnishes and Dreams LLC
Thank you for choosing Garnishes and Dreams LLC. We take great pride in the quality and safety of our products. Please review our return and refund policy below.
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1. General Return Policy (Edible Products)
Because our products are edible items, we generally do not accept returns or exchanges. This policy ensures the health, safety, and quality of our products for all of our customers.
2. Exceptions for Intact Packages
However, we do make exceptions under very specific circumstances. You may be eligible for a return and subsequent refund if your situation meets the following conditions: -
● The product is completely unopened and the packaging is 100% intact. * You (the customer) agree to cover all return shipping costs. Garnishes and Dreams LLC does not provide prepaid return labels for these cases. - Evaluation and Refund Process
To ensure the safety and integrity of our inventory, all eligible returns are subject to a strict inspection process.
- Return Shipping: You must ship the intact product back to us at your own expense. We strongly recommend using a trackable shipping service.
- Inspection: Once we receive the returned package, our team will evaluate the item to verify that the order information is correct and that the packaging has not been opened, damaged, or tampered with.
- Refund Approval: If the product passes our inspection and is deemed completely intact, we will proceed with your refund to the original method of payment.
Please note: If the returned item is found to be opened or damaged upon our evaluation, we will be unable to issue a refund.
- How to Initiate a Return
If your package is intact and you would like to request a return, please contact our customer support team at [Insert Email Address] with your order number to begin the process.